Check out our FAQ
CLASS CANCELLATION POLICY
CLASS CANCELLATION POLICY
| Reformer Pilates and Indoor Cycling classes have a free cancellation window of 12 hours. All other classes (mat-based classes) have a free cancellation window of 8 hours, with the exception of Pilates Mat classes, which also have a 12-hour free cancellation window. To cancel a class, you must log in to the app and cancel the class yourself. If you cancel within the free cancellation window, the system will automatically refund your credit back into your account. We completely understand that life happens sometimes. However, we are unfortunately unable to make exceptions for illness or last-minute circumstances. As a small studio with a limited number of spots per class, late cancellations and no-shows have a significant impact on our schedule and community, and we’re unable to absorb these costs. Thank you for your understanding and for supporting our studio. |
| Please note: For members with a full membership (Monthly full (20) / Reformer full (14) or the yearly full memerschips, our late cancellation and no-show policy applies: €5 fee for a late cancellation €10 fee for a no-show Each member receives every 30 days one “raincheck” that allows a late cancellation without any penalty. |
| Please note that our customer service team is not available 24/7. If you need to make a last-minute change due to your personal schedule and would like to attend a different class that requires the same type of credit, you are welcome to come to the studio and ask the instructor at the front desk to move your booking. Please be aware that this is only possible if there is availability in the class you wish to switch to. Changes are handled on a first come, first served basis and cannot be guaranteed. |
Late Cancel
Please consider our cancellation policy: If you forget to cancel or if the cancellation window is already closed at the time of your cancellation, this is regarded as a Late Cancel.
If you have a class pack, this class will be charged from that class pack. If you have an unlimited subscription, a €5 Late Cancel Fee will be charged. Because we work with a maximum number of mats for each class and we otherwise hold a spot for you.
Absent Fee
Please consider our cancellation policy: If you forget to cancel or if the cancellation window is already closed at the time of your cancellation, this is regarded as a Late Cancel.
If you have a class pack, this class will be charged from that class pack. If you have an unlimited subscription, a €10 Absent Cancel Fee will be charged. Because we work with a maximum number of mats for each class and we otherwise hold a spot for you.
Reformer Pilates
REFORMER PILATES VS OTHER CLASSES - MEMBERSHIPS AND CLASSCARDS
Please note that Reformer Pilates classes require different credits or a separate membership then our other classes. Reformer classes are priced slightly higher due to the use of specialized equipment, smaller class sizes, and the higher level of personal guidance provided. If you would like to attend both Reformer Pilates and our other classes, you can choose a combo membership or purchase single class packs. It is also possible to combine options—for example, holding a regular membership and purchasing individual Reformer class credits separately, or vice versa. This way, you can select the option that best fits your training preferences and schedule. Check out our pricing page to see the overview of memberships and classcards we do offer. https://www.eclair.studio/pricing-table2/
REFORMER PILATES FIRST TIMERS
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What is Refomrer Pilates? Reformer Pilates is a low-impact, full-body workout performed on a Pilates reformer machine. The reformer uses springs, straps, and a moving carriage to create resistance, helping you build strength, improve flexibility, enhance posture, and increase body awareness. Classes focus on controlled, precise movements combined with breathwork. |
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What can I expect? You can expect a structured class with guided exercises that challenge both strength and stability. Movements are performed at a controlled pace, and our instructors will guide you through each exercise, offering options and modifications when needed. |
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How should I prepare? Please arrive at least 10 minutes before the start of the class to allow time for check-in and a brief introduction. Wear comfortable, form-fitting sportswear that allows you to move freely. Grippy socks are mandatory for safety reasons. If you don’t have a pair, they are available for purchase at the studio. |
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New to Reformer Pilates or less experienced with sports? If you are new to Reformer Pilates or have a limited athletic background, we recommend starting with classes taught by Claudia, Emily, or Marcella. These instructors provide more detailed explanations, focus strongly on technique, and are trained in a more classical Pilates style—making their classes ideal for beginners. |
Booking & Joining Classes
BOOKING & JOINING CLASSES
You can easily cancel your class reservation through our user-friendly website or app at any time. We kindly request that you cancel within the specified time frame so that fellow members can grab those coveted spots. A gentle reminder that classes start promptly at their scheduled time. To get the most out of your experience, we recommend arriving at the studio at least 10 minutes before class begins. Please note that all classes are conducted in English. Translations into Dutch are available if needed, to accommodate our large number of international students and expats.
PRIVATE GROUP CLASSES
Private group lessons for events, team-building, or larger groups have different pricing, which varies depending on the type of class (Indoor Cycling, Mat, Reformer). For these requests, please send an email at info@eclair.studio including: background information of the group, number of participants, preferred day and time, preffered location, if possible preferred intructor. We will then provide a customized quote based on your request.
PRIVATE 1-1 OR DUET CLASSES AND COACHING
Do you offer private or small group lessons? Yes, we do! Private and duo lessons are often available in the afternoons outside of our regular class schedule, typically between 1:00 PM – 5:00 PM on weekdays and also on weekends. Pricing: Reformer: €89 for a private or duo session. A pack of 10 Reformer lessons is €850. Mat: €69 for a private or duo session. A pack of 10 Mat lessons is €690. All lessons are arranged in consultation with info@eclair.studio and the instructor. Booking Instructions: If you are interested, please email us with the following details: Your preferred day and time, preferred Éclair Studio, background information about the person or duo participating
Introduction offers
INTRODUCTION OFFERS
We offer the following introductory deals for new members: 21-Day Unlimited Pass: €55 for 21 days of unlimited regular classes plus 1 Reformer class. This is a great way to try out everything we offer, and afterwards, you are under no commitment. First Timer Regular Class: €12 for your first regular class. Reformer Intro Deals: €19 for your first single Reformer class, or €49 for your first 3 Reformer classes. Please note: you can only use one introductory deal—multiple deals cannot be combined. After completing any intro deal, you are free to continue without any membership commitment. You can purchase introdeals via our pricing page or app: https://www.eclair.studio/pricing-table2/.
Eclair App
DOWNLOAD THE ECLAIR APP
| Apple: https://apps.apple.com/nl/app/eclair-studio/id6748689109 |
| Google: https://play.google.com/store/apps/details?id=com.ribbon.eclairstudio |
Prenatal & Postnatal
PRENATAL AND POSTNATAL
| Pregnancy is an exciting time, but it can also bring new physical challenges. At Eclair studio, we understand the importance of staying active while ensuring the safety and comfort of both you and your growing baby. Please note that not all of our classes are specifically designed for prenatal clients. To ensure you’re participating in the most suitable classes, we encourage you to book only those that are listed as prenatal proof. If you’re unsure, please feel free to ask us for guidance when selecting your classes. |
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Here’s a list of prenatal proof classes at Eclair: |
| Pilates: Pilates |
| Reformer: Reformer Pilates – only all levels classes |
| Yoga: Yin-Yang, Gentle Flow, Vinyasa |
| Barre: Barre Sculpt, Barre Burn and Barre Ballet |
| Strength: Full Body Strength and Booty class |
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Additionally, we ask that you inform your instructor at the beginning of each class about how many weeks along you are. This helps the teacher better understand your needs, provide modifications and allows for a stronger connection and support as your pregnancy progresses.
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Showers
SHOWERS
Showers are available at our Cycling, Sculpt, and Elevate studios. Please note that our Reformer studios do not offer showers, as these workouts are lower intensity.